As LAUDE products are food and drink packaged goods – all products purchased on are final sale and may not be return or exchanged for health and safety reasons. If you are not satisfied with our products the first time you order on this website, you are subject to a 100% refund on the product if you contact us within 14 days of purchased ship date. Should you have any quality concerns with your products, please contact our team with a detailed explanation and photo and you may be subject to full or partial refund. Thank you so much!